Public disclosure

As a certification body, TGHA maintains public commitments that protect the integrity of every certificate it issues. The principles below summarise how we work; formal policy documents are available from our team on request.

• Impartiality & independence

  The certification decision sits with an independent committee, deliberately separate from the audit team. TGHA identifies and manages any conflict of interest that could compromise objectivity.

• Confidentiality

  Information you share during application and audit is treated as confidential and used only to assess and manage your certification.

• Complaints & appeals

  Any client or interested party may raise a complaint or appeal a certification decision. Each is handled fairly, on record, and reviewed independently of those involved in the original decision.

• Use of certification & marks

  Certified organisations may use the TGHA mark only within the granted scope and validity. Misuse, or use outside scope, may lead to suspension or withdrawal.

Placeholder summary for the prototype. TGHA to supply and approve the formal impartiality, confidentiality, complaints-and-appeals, and mark-usage policy documents before launch.