Resources
Complaints and appeals
Any client or interested party may raise a complaint or appeal a certification decision. Here is how it is handled.
TGHA maintains a documented process for complaints and appeals, reviewed independently of the audit and certification decision teams that handled the original matter.
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Submit in writing
Send a written complaint or appeal through the Download Centre form, by email, or by post, with your certificate or application reference.
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Acknowledgement
TGHA confirms receipt and assigns the matter to a reviewer independent of the original decision.
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Independent review
The reviewer examines the evidence, may request further information, and reaches a documented conclusion.
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Outcome communicated
You receive the outcome in writing, along with any resulting action on the certification.
Submit a complaint or appeal
Placeholder summary for the prototype. TGHA to supply and approve the formal Complaints & Appeals Policy and its published response timeframes before launch.